Frequently Asked Questions
Everything you need to know about shopping with The Snake Hole.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary depending on the destination but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that sale items and limited edition drops are eligible for store credit only.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. Our apparel generally follows a standard streetwear fit; if you prefer an oversized look, we recommend sizing up.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Afterpay and Klarna.
How should I care for my garments?
To preserve the quality of the prints and fabric, we recommend washing your items inside out in cold water and hanging them to dry. Avoid tumble drying and direct ironing on graphic prints.
Do you restock sold-out items?
Many of our collections are limited runs to maintain exclusivity. However, core basics are restocked seasonally. You can sign up for 'Back in Stock' notifications on the specific product page.